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Terms & Conditions

The rules and expectations for using Worker.

This page is maintained by Worker and sets out the general terms that apply to use of the platform. It is not a negotiated agreement or legal advice. Please review these terms with your counsel.

Effective Date: November 2, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY GOVERN YOUR ACCESS TO AND USE OF THE WORKER SERVICES. SECTION 8 SETS OUT THE RIGHTS YOU GRANT US IN YOUR CONTENT, INCLUDING RIGHTS TO TRAIN OUR MODELS AND TO USE DE-IDENTIFIED DATA. SECTION 17 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

1. Introduction

  1. Who we are. The Services are provided by Icos AI Inc., 757 Third Avenue, 24th Floor, New York, NY 10017, United States, under the name Worker (“Worker”, “we”, “us”).
  2. What these Terms cover. These Terms & Conditions (“Terms”) govern your access to and use of our websites, applications, software, and services (together, the Services).
  3. Documents that form part of these Terms. Our Privacy Policy and our Cookie Policy. Where we process personal data on your behalf, we will also enter into a data processing addendum with you on request, which will include the Standard Contractual Clauses, the United Kingdom International Data Transfer Addendum, and a Swiss addendum.
  4. Order of precedence. If you have signed an order form or subscription agreement with us (a Subscription Agreement) and it conflicts directly with these Terms, the Subscription Agreement controls for that conflict only.

2. Acceptance and changes

  1. Acceptance. By accessing or using the Services you agree to be bound by these Terms. If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation.
  2. Changes we may make. We may update these Terms. If a change is material we will post notice on our website and email the address associated with your account before it takes effect.
  3. Changes that expand our data rights. A change that expands the rights we take in your content, including any change to Section 8.5, applies only to content we process after the effective date of that change. We do not apply expanded data rights retroactively to content you provided under an earlier version of these Terms unless you consent in writing.
  4. Your options. If you do not accept an updated version, you may terminate under Section 13 before it takes effect. Continued use after the effective date means you accept it.

3. Eligibility and authorised users

  1. Age. You must be at least 18 years old to use the Services. The Services are not offered to, and we do not knowingly permit access by, anyone under 18. There is no parental or guardian consent route.
  2. Capacity. You represent that you are not barred by law from using the Services, and that you are not located in, or acting on behalf of a person in, a jurisdiction subject to comprehensive sanctions.
  3. Authorised users. You are responsible for your authorised users and for their compliance with these Terms. Each authorised user must have valid credentials issued by us or through your single sign-on, and must use the Services only on your behalf.
  4. Administrators. You acknowledge that your account administrators may access, export, and delete content in your account, and may view logs and usage information about your authorised users. You are responsible for telling your authorised users that this is the case.

4. Accounts and security

  1. You agree to provide accurate, current, and complete registration information, and to keep it updated.
  2. You are responsible for keeping your credentials confidential and for all activity under your account. Do not share credentials.
  3. Notify us at legal@worker.ai promptly if you suspect unauthorised access to or use of your account.
  4. We are not liable for loss arising from unauthorised use of your account resulting from your failure to secure your credentials, except to the extent the loss is caused by our own failure.

5. Subscriptions, fees, and taxes

  1. Fees. You agree to pay all fees for the plan you select. Subscriptions renew automatically for successive terms unless cancelled before the renewal date.
  2. Price changes. We may change fees for a renewal term with at least 30 days’ notice before that renewal date.
  3. Refunds. Except where required by law or agreed in a Subscription Agreement, fees are non-refundable, and you must follow the cancellation process to end a subscription.
  4. Taxes. You are responsible for all sales, use, value-added, withholding, and similar taxes. Where we are required to collect them, we will add them to your invoice.
  5. Late payment. Unpaid amounts may accrue interest at 1.5% per month, or the highest rate permitted by law if lower. We may suspend access if your account is materially past due and remains so 10 days after we notify you.

6.1 Sources you connect

The Services work on content you provide or authorise us to read, including meeting transcripts and notes, email, chat, calendar, and CRM records. You control which sources are connected and which permissions we receive, and you may revoke any authorisation at any time. Revoking an authorisation stops future ingestion from that source; it does not by itself delete content already ingested, which you can delete separately as described in Section 13.

  1. Worker does not record. Worker does not join meetings, does not deploy a bot or a recorder, and does not itself create an audio or video recording of any conversation. Where a meeting transcript or recording reaches the Services, it was created by a tool you operate or authorise.
  2. Your obligation. You represent, warrant, and covenant that every recording, transcript, or other artefact you provide or connect was created lawfully, and that you obtained every notice and consent required by applicable law from every participant, including, where applicable law requires the consent of all parties, from every party to the conversation, before the recording began.
  3. No unlawful artefacts. You will not provide or connect any recording or transcript that you know, or should reasonably suspect, was made without the consent required by law.
  4. Jurisdictions requiring all-party consent. You acknowledge that a number of jurisdictions require the consent of every participant to record a conversation, that the applicable rule may be that of the strictest participant’s location, and that consent must be obtained before recording rather than afterwards. You are solely responsible for determining and meeting the requirements that apply to your meetings.
  5. Our remedy. If we reasonably believe content in your account was obtained unlawfully, we may suspend processing of that content, require you to remove it, or terminate under Section 13, in each case without liability to you.

6.3 Contacting people outside your organisation

We do not send any communication to any person outside your organisation unless an authorised user of your account specifically approves that communication. There is no automatic external outreach and no setting that enables it. Where you approve a communication, you are the sender for the purposes of applicable marketing, anti-spam, and electronic communications law, and you are responsible for its content and lawfulness.

6.4 No employment decisions

You will not use the Services, or any commitment record produced by them, as the sole basis for an employment decision, and you will not use the Services for employee performance evaluation, discipline, or covert monitoring. We do not provide features for those purposes. Where employee-representative consultation or works council approval is required in your jurisdiction, obtaining it is your responsibility.

7. Acceptable use

You may use the Services for your internal business operations. You will not:

  • use the Services in violation of any applicable law, including privacy, wiretap, communications, employment, and export control law;
  • provide content you do not have the rights, permissions, or authority to provide;
  • attempt to gain unauthorised access to the Services, circumvent security or usage limits, or disrupt or degrade the Services or the systems of others;
  • reverse engineer, decompile, or disassemble the Services, or attempt to derive their source code, except to the extent applicable law expressly permits it and we cannot lawfully prevent it;
  • resell, sublicense, or make the Services available to any third party other than your authorised users, except as expressly permitted;
  • use the Services to build a substantially similar or competing product or service, or publish a benchmark of the Services without our prior written consent;
  • remove or obscure any proprietary notice in the Services; or
  • harass or abuse our personnel. We expect civil and respectful interactions in both directions.

You may use the outputs of the Services, including in your own systems, documents, presentations, and CRM, without restriction under these Terms. Nothing in this Section 7 limits your use of Output as provided in Section 8.3.

8. Your content, and the rights you grant us

8.1 Definitions

Customer Content means all data, text, files, transcripts, messages, records, and other materials that you or your authorised users upload, submit, transmit, or connect to the Services, including content we receive from a source you authorise. Output means the material the Services generate from Customer Content, including extracted commitments, reconciled records, briefs, and receipts. De-Identified Data means data derived from Customer Content or from use of the Services that cannot reasonably be used to infer information about, or otherwise be linked to, any identified or identifiable person or any identifiable organisation, and includes aggregate statistics.

8.2 You own your content

You retain all right, title, and interest in Customer Content. We claim no ownership in it.

8.3 Output belongs to you

As between you and Worker, and to the extent permitted by applicable law, we assign to you all of our right, title, and interest, if any, in the Output generated for you. You may use, reproduce, modify, and distribute Output for any lawful purpose, including in your own systems and records. This assignment transfers no right in the Services themselves, in our models, or in our software.

8.4 Licence to us, to operate the Services

You grant Worker a non-exclusive, worldwide, royalty-free, fully paid licence, sublicensable only to our sub-processors for the purpose of providing the Services, to host, store, transmit, reproduce, display, process, adapt, and create derivative works of Customer Content, in each case as necessary to provide, secure, support, and improve the Services for you. This licence ends when the relevant Customer Content is deleted, except as stated in Section 8.6.

8.5 Training and improving our models

This section states the rights we take. It matches, and is limited by, Section 6 of our Privacy Policy. If the two ever conflict, the Privacy Policy controls in your favour.

  1. On our free and self-serve plans, we may use Customer Content and Output to train, evaluate, and improve our own models and the Services, by default. You may switch this off at any time in your account settings, and doing so applies from that point forward.
  2. On our paid plans, we will not use your identifiable Customer Content to train or improve any model unless you opt in in writing. Our rights in De-Identified Data under Section 8.6 apply on every plan.
  3. We will not use identifiable content about any individual who is not an authorised user of the account in which it sits to train any model. Before Customer Content enters a training set, records naming individuals outside your organisation are reduced to organisation level or removed.
  4. We will not create or store voiceprints, speaker templates, or any other biometric identifier, and we will not use voice or other biometric data to train anything.
  5. We will not permit any third-party model provider to train on Customer Content. Our agreements with those providers prohibit it. We will identify those providers on request at privacy@worker.ai.
  6. Nothing in this Section 8.5 gives you any right in or to any model, algorithm, or component of the Services.

8.6 De-Identified Data

You grant Worker a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, create derivative works from, and commercialise De-Identified Data for any lawful purpose, including developing, training, evaluating, and improving models, features, products, benchmarks, and industry reports. Our deletion and return obligations do not apply to De-Identified Data or to aggregate statistics derived from it, and this Section 8.6 survives termination.

Our commitments in exchange. Worker maintains and uses De-Identified Data only in de-identified form; does not attempt to re-identify it, except solely to test the effectiveness of its de-identification; contractually requires every recipient to do the same; and publishes no statistic drawn from fewer than ten organisations. If we combine De-Identified Data with information that identifies you, we will treat the combined data as Customer Content.

8.7 Feedback

If you send us suggestions, feature requests, or other feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without obligation to you. We will not identify you as the source without your consent.

8.8 Your representations about content

You represent and warrant that you have all rights, licences, permissions, and authority necessary for us to process Customer Content as described in these Terms and to provide the Services to you, including in respect of personal data relating to your personnel and to individuals at other organisations.

9. Our intellectual property

The Services, including all software, models, technology, trademarks, and materials we provide, are owned by or licensed to Worker and are protected by intellectual property law. Except for the limited rights expressly granted here, we grant you no licence in them. We do not claim ownership of work product you create using the Services, provided it does not embed our software or models or enable their extraction.

10. Nature of the Services, accuracy, and what “verified” means

  1. The Services use artificial intelligence, and Output may be wrong. Output may be inaccurate, incomplete, or out of date. You should not rely on Output as a sole source of truth, and you remain responsible for reviewing Output before acting on it. We recommend that a person confirm any commitment, owner, or deadline that carries material consequence.
  2. What “verified” means. Where the Services, our documentation, or our marketing describe a commitment record as verified or reconciled, that means the record has been matched against the connected sources available to us at the time. It does not mean, and is not a representation or warranty, that the record is factually accurate, complete, legally binding, or enforceable.
  3. No professional advice. The Services do not provide legal, financial, tax, medical, or other professional advice, and Output is not a substitute for professional judgement.
  4. Availability. We aim to keep the Services available but do not commit to any uptime level unless a Subscription Agreement says otherwise. We may modify or discontinue features with reasonable notice.

11. Data protection

  1. Our Privacy Policy describes how we handle personal data. Where we process personal data on your behalf, we will enter into a data processing addendum with you on request, and that addendum forms part of these Terms once executed or accepted.
  2. Worker complies with applicable data protection law, including the GDPR, the United Kingdom GDPR, the Swiss Federal Act on Data Protection, and applicable United States state privacy laws.
  3. You are the controller of personal data in Customer Content, except where our Privacy Policy states that Worker acts as a controller for a specific purpose. You are responsible for having a lawful basis for the processing you instruct, and for providing notices and obtaining consents required for that data, including in respect of individuals who are not your personnel.

12. Confidentiality

Each party will use the other’s confidential information only to perform this agreement, will protect it with at least reasonable care, and will not disclose it except to personnel and advisers who need it and are bound by comparable obligations. These obligations do not apply to information that is public through no fault of the recipient, independently developed, or lawfully received from a third party, and do not prevent a disclosure required by law, provided the recipient gives notice where it is lawful to do so. Customer Content is your confidential information.

13. Term, suspension, termination, export, and deletion

  1. Termination by you. You may terminate at any time through the cancellation process in your account, or by emailing legal@worker.ai.
  2. Termination or suspension by us. We may suspend or terminate your access for material breach of these Terms, for non-payment, where we reasonably believe content in your account was obtained unlawfully, or where continued provision would create legal liability or materially disrupt the Services. Except where immediate action is necessary, we will give notice and a reasonable opportunity to cure.
  3. Export before you go. For 30 days after termination you may export Customer Content and Output in a machine-readable format. We will not withhold export for unpaid fees other than fees in genuine dispute.
  4. Deletion. After the export window we delete Customer Content in accordance with the retention schedule in our Privacy Policy. Backups are purged on their ordinary cycle. Our rights in De-Identified Data continue under Section 8.6.
  5. Revocation of access. On termination we revoke the credentials and tokens we hold for your connected sources. You should also revoke our access in each source system.
  6. Survival. Sections 5 (for accrued fees), 7, 8.2, 8.3, 8.6, 8.7, 8.8, 9, 10, 12, 13.4, 13.6, 14, 15, 16, 17, 18, and 19 survive termination.

14. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR IN A SUBSCRIPTION AGREEMENT, THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WORKER AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you. Nothing in these Terms excludes liability that cannot lawfully be excluded.

15. Limitation of liability

  1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR BUSINESS INTERRUPTION.
  2. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES YOU PAID OR OWED TO WORKER IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED UNITED STATES DOLLARS (USD 100) IF YOU HAVE PAID NOTHING.
  3. The caps in this Section 15 do not apply to your obligations under Section 16, your obligations under Section 6.2, either party’s liability for fraud, wilful misconduct, or death or personal injury caused by negligence, your obligation to pay fees, or any liability that cannot lawfully be limited.
  4. These limits apply even if a remedy fails of its essential purpose, and they reflect the allocation of risk on which the fees are based.

16. Indemnification

  1. By you. You will defend, indemnify, and hold harmless Worker and its affiliates, officers, employees, and agents from and against any third-party claim, and any resulting damages, losses, and reasonable legal fees, arising out of or relating to: your breach of these Terms, including Section 6.2 and Section 8.8; Customer Content, including any claim that it was collected, recorded, or provided unlawfully or that it infringes a third party’s rights; your use of the Services in violation of law; and any communication you approve under Section 6.3.
  2. By us. We will defend, indemnify, and hold harmless you against any third-party claim that the Services as provided by us infringe that party’s intellectual property rights, and we will pay resulting damages and costs awarded, provided you notify us promptly, give us control of the defence, and cooperate. We may modify or replace the Services, or terminate and refund prepaid unused fees, to resolve such a claim.
  3. Process. The indemnified party will give prompt notice, allow the indemnifying party to control the defence and settlement, and cooperate. No settlement that imposes a non-monetary obligation on, or that fails to release, the indemnified party may be made without its consent.

17. Dispute resolution, arbitration, and class action waiver

  1. Informal resolution first. Before starting a proceeding, the complaining party will send a written notice describing the dispute, to legal@worker.ai for notices to us or to your account email for notices to you, and the parties will try in good faith to resolve it for 30 days.
  2. Binding arbitration. Any dispute not resolved informally will be settled by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules, before one arbitrator, seated in San Francisco, California, conducted in English. The arbitrator decides all issues, except that a court decides the enforceability of paragraph 3 below. Judgment on the award may be entered in any court of competent jurisdiction.
  3. Class action waiver. Class arbitrations, class actions, mass actions, private attorney general actions, and representative actions are not permitted. Each party may bring claims against the other only in an individual capacity. If this paragraph is held unenforceable as to a claim, that claim only will be severed and heard in the courts identified in Section 18.
  4. Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive relief in court to protect its intellectual property or confidential information.
  5. Opt out. You may reject this arbitration agreement by emailing legal@worker.ai with your account name within 30 days of first accepting these Terms. If you opt out, Section 18 governs.
  6. Mandatory local law. If you are a resident of the European Economic Area, the United Kingdom, or Switzerland, this Section 17 applies only to the extent permitted by the law of your country of residence, and nothing in it deprives you of any right to bring proceedings in the courts of that country where mandatory law gives you that right.

18. Governing law and venue

  1. These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
  2. Subject to Section 17, the state and federal courts located in San Francisco, California have exclusive jurisdiction, and each party consents to their personal jurisdiction. This does not deprive a consumer of the protection of mandatory law in their country of residence.
  3. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. General

  1. No partnership. Nothing here creates a partnership, agency, franchise, or employment relationship. You have no authority to act on our behalf.
  2. Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition, or sale of assets.
  3. Severability and waiver. If a provision is unenforceable, it will be limited or severed to the minimum extent necessary and the rest remains in full force. A waiver must be in writing and is not a waiver of any future enforcement.
  4. Export control and sanctions. You will comply with all applicable export control, trade, and sanctions laws.
  5. Force majeure. Neither party is liable for a failure or delay caused by events beyond its reasonable control, excluding payment obligations.
  6. Notices. We may give notice by email to your account address or by posting in the Services. You give notice to legal@worker.ai and, where these Terms require written notice, also to Icos AI Inc., 757 Third Avenue, 24th Floor, New York, NY 10017, United States.
  7. Third-party services. The Services may link to or interoperate with third-party services. We are not responsible for them, and your use of them is governed by their terms. Where a third-party provider imposes restrictions on the use of data obtained through its interfaces, those restrictions apply to us and to you.
  8. Entire agreement. These Terms, together with the documents listed in Section 1.3 and any Subscription Agreement, are the entire agreement between the parties on this subject and supersede all prior communications and proposals.

20. Contact

legal@worker.ai. Privacy: privacy@worker.ai

(415) 907-4709