Onboarding Specialist

Get every new company up and running on Worker.

About the role

The first weeks on Worker shape how a company uses it. As an onboarding specialist, you get each new company up and running, from bringing in its data to training the people who will use Worker every day.

You’ll work with deployment strategists, customer success and sales. You own the details of each setup and stay with each company until its first weekly meeting runs on Worker.

What you’ll do

• Bring in each company’s data from spreadsheets and exports.
• Set up the plan, goals, the scorecard and the weekly meeting with each team.
• Train people to use Worker, in groups and one on one.
• Answer setup questions quickly and clearly.
• Keep a clear checklist for every company you onboard.
• Stay with each company until its first weekly meeting runs on Worker.
• Turn common questions into simple guides, and share them with product.

What you bring

• 4+ years in onboarding, implementation or customer support.
• Very organized.
• A patient teacher.
• Comfort with spreadsheets.
• Clear writing for guides and follow-ups.

Meet most of these? Please apply. We care more about what you can do than a perfect match.

Nice to have

• You stay calm when many companies need you at once.
• Experience setting up business software for teams.
• Experience training people who don’t use a lot of software.
• Experience with data imports.

Your first 90 days

1. Month 1Learn Worker and our onboarding steps, and help teammates with live setups.
2. Month 2Onboard your own companies with support, from data import to training.
3. Month 3Onboard companies on your own, and turn the questions you hear most into simple guides.

How you’ll live our values

• See it. Own it.If an import breaks or a team member gets stuck, you fix it or pull in the right person before it slows the company down.
• Learn. Improve. Repeat.You notice which steps confuse new teams, try a clearer way, and keep the version that works.
• Say the hard thing.If a company isn’t ready to go live, you tell them and your team, and you agree on what needs to happen first.
• Stay until they win.Setup isn’t the finish line. You stay with each company until its first weekly meeting runs well on Worker.

Read our values and the story behind each one

Pay and benefits

$130K to $190K a year.

• Where you land in the range depends on your skills and experience.
• We share the full benefits package before your first interview.
• We never ask about your current or past pay.

Where you’ll work

Based in our Raleigh office, most days in person.

How we hire

1. A 30-minute call with our team.
2. A skills interview or a short work sample.
3. Meet the founders.
4. References and an offer.

We reply to every applicant within 5 working days. Your application goes straight to our team. No agencies and no automated screening.

About Worker

Worker is a company operating system for small businesses. Owners and their teams can see the plan, who owns each task and which numbers need attention. Goals, to-dos, issues and the weekly leadership meeting stay in one place.

Our teams in Raleigh, San Francisco, New York and Prague build the system that helps owners grow without running everything themselves.

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