Customer Success Manager

Help each company get more out of Worker, week after week.

About the role

Once a company runs on Worker, we want it to get more out of Worker every week. As a customer success manager, you own a group of companies and help their leadership teams use the plan, goals, the scorecard and the weekly meeting to grow.

You’ll work with onboarding, sales and the product team in Prague. You own the relationship with each of your companies, from regular check-ins to the fixes and ideas that keep them moving.

What you’ll do

• Own a group of companies after onboarding.
• Check in with leadership teams on a regular rhythm.
• Review how each company uses Worker and suggest ways to get more from it.
• Spot problems early and fix them.
• Coach leadership teams on running a good weekly meeting.
• Help each company bring more of its teams onto Worker.
• Bring what you learn back to product.

What you bring

• 4+ years in customer success for business software.
• You like coaching teams.
• Organized and quick to follow up.
• Clear in writing and on calls.
• Comfort with usage data and simple reports.

Meet most of these? Please apply. We care more about what you can do than a perfect match.

Nice to have

• You stay calm and kind when a customer is upset.
• Experience working with owners of small and midsize businesses.
• Experience running or coaching leadership meetings.
• Experience with customer success tools and health scores.

Your first 90 days

1. Month 1Learn Worker and meet each company in your group with the teammates who onboarded them.
2. Month 2Run regular check-ins, and build a simple plan for each company.
3. Month 3Spot the companies that need help early, and share the top requests you hear with product.

How you’ll live our values

• See it. Own it.If a company stops using Worker or a request goes unanswered, you reach out and take the next step before anyone asks.
• Learn. Improve. Repeat.You try new ways to help teams get more from Worker, see what sticks, and share what works with the team.
• Say the hard thing.If a company is using Worker in a way that won’t help them, you tell them directly and show a better way.
• Stay until they win.Answering a question isn’t the finish line. You check back to make sure the team got the result it needed.

Read our values and the story behind each one

Pay and benefits

$150K to $210K a year.

• Where you land in the range depends on your skills and experience.
• We share the full benefits package before your first interview.
• We never ask about your current or past pay.

Where you’ll work

Based in our Raleigh office, most days in person.

How we hire

1. A 30-minute call with our team.
2. A skills interview or a short work sample.
3. Meet the founders.
4. References and an offer.

We reply to every applicant within 5 working days. Your application goes straight to our team. No agencies and no automated screening.

About Worker

Worker is a company operating system for small businesses. Owners and their teams can see the plan, who owns each task and which numbers need attention. Goals, to-dos, issues and the weekly leadership meeting stay in one place.

Our teams in Raleigh, San Francisco, New York and Prague build the system that helps owners grow without running everything themselves.

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